Privacy Policy
Effective date: 1 June 2025 · Last reviewed: 1 June 2025
This Privacy Policy explains how ClickApp LLC ("we", "us", "our") collects, uses, stores, and protects personal data when you visit the website clickapp-llc.site or contact us directly. We are committed to handling personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Ukrainian data protection legislation.
1. Data controller
The data controller for personal data collected through this website is:
ClickApp LLC (ТОВ "КЛІКАПП")
01032, Ukraine, Kyiv, 75 Zhylianska Street
Email: admin@clickapp-llc.site
2. What data we collect
We may collect the following categories of personal data:
- Contact data: name, email address, phone number when you fill in a contact or enquiry form.
- Communication data: messages, briefs, or attachments you send us via email or messaging platforms.
- Technical data: IP address, browser type and version, time zone, operating system, and referring URL collected automatically via server logs and analytics tools.
- Cookie data: identifiers set by first-party and third-party cookies as described in our Cookie Policy.
We do not collect sensitive personal data (special category data under GDPR Article 9) through this website.
3. Lawful basis for processing
- Contract performance: processing necessary to respond to your enquiry and provide the services you request.
- Legitimate interests: analytics to improve site performance and security, fraud prevention, and business communications.
- Consent: for non-essential cookies where we have obtained your prior agreement.
- Legal obligation: retention of certain records as required by Ukrainian tax and commercial law.
4. How we use your data
- To respond to enquiries and provide requested information about our services.
- To manage our client relationships and deliver contracted services.
- To improve the website and understand how visitors interact with it.
- To comply with legal and regulatory obligations.
- To protect against fraud, misuse, and security threats.
5. Data sharing
We do not sell personal data. We may share data with:
- Service providers: hosting providers, analytics platforms, and email delivery services acting as data processors under written agreements.
- Professional advisers: lawyers, accountants, and auditors under confidentiality obligations.
- Authorities: where required by applicable law, court order, or government authority.
Any transfer of personal data outside the European Economic Area or Ukraine is conducted under appropriate safeguards (e.g. EU Standard Contractual Clauses).
6. Retention
We retain personal data only for as long as necessary for the purposes described above or as required by law. Contact form submissions are retained for up to 3 years. Server logs are retained for 90 days. Contractual records are retained for the period required by applicable commercial and tax law (generally 5–7 years).
7. Your rights
Under GDPR, you have the right to:
- Access your personal data and receive a copy.
- Rectify inaccurate or incomplete data.
- Erase data ("right to be forgotten") where no lawful basis remains.
- Restrict or object to certain processing activities.
- Data portability where processing is based on consent or contract and carried out by automated means.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at admin@clickapp-llc.site. We will respond within 30 days. You also have the right to lodge a complaint with the relevant supervisory authority.
8. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These include TLS encryption for data in transit, access controls, and regular security reviews.
9. Third-party links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be indicated by an updated effective date at the top of this page. Continued use of the website after any changes constitutes acceptance of the revised policy.
11. Contact us
For any privacy-related questions: admin@clickapp-llc.site